On Amazon.com, only about 10% of the customers leave any feedback at all (this is an accurate statistic -I can find its source/reference if you so desire).
I, at least, would be interested in seeing the source or reference. On ebay, customers don't always leave feedback, fwiw. But the feedback system on ebay serves a distinct customer purpose. As a consumer, I check the feedback ratings, and I also check the complaints listed as negatives, to see what the problems were or are.
And at this point in time, given the accuracy issues already being discussed, and the nature of the complaints in the negative feedback for the particular seller, I would not buy from him. But I am currently writing a longer post on some of the issues that have come up, which will hopefully be up shortly.
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branchandroot
Re: Understanding Feedback Ratings
Date: 2009-04-11 04:27 pm (UTC)I, at least, would be interested in seeing the source or reference. On ebay, customers don't always leave feedback, fwiw. But the feedback system on ebay serves a distinct customer purpose. As a consumer, I check the feedback ratings, and I also check the complaints listed as negatives, to see what the problems were or are.
And at this point in time, given the accuracy issues already being discussed, and the nature of the complaints in the negative feedback for the particular seller, I would not buy from him. But I am currently writing a longer post on some of the issues that have come up, which will hopefully be up shortly.