My experience as a buyer leaving negative feedback was that the seller was refunding me at the same time I was leaving the feedback and I didn't know. Once I realized this, I deleted my feedback. HOwever, I could not go back and leave a more positive note.
One thing about amazon feedback that's worth checking is what comment was left. I've seen people leave negative seller marks on the editorial content of the book, not the seller's performance. But generally that's only really an issue for low-volume sellers.
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branchandroot
Re: Understanding Feedback Ratings
Date: 2009-04-11 07:05 pm (UTC)One thing about amazon feedback that's worth checking is what comment was left. I've seen people leave negative seller marks on the editorial content of the book, not the seller's performance. But generally that's only really an issue for low-volume sellers.