Michelle Sagara

I completely agree. I found his tone to be more troubling than the "mistake" that was made. Mistakes happen, and can be expected. But then the people that make them shouldn't get angry at the people who are mislead by them! His tone should at least have feigned contriteness, and an awareness of the problem does not excuse him of that. In fact, in increases his responsibility to his customers. I wouldn't want to do business with this seller now, not because this issue raises questions of his honesty, but because it displays his complete lack of customer service skills. I am not going to do business with someone who is clearly hostile to people who have find problems with his products. I'd be afraid of what kind of treatment I would get if I were the victims of another one of his, or any of his automated system's "mistakes".